Non-Malaysians travelling to Malaysia are eligible to purchase these Traveller SIM packages as long as they present their passports at Tune Talk outlets in selected airports in Malaysia.

Just send one SMS or make a call to activate your sim card.

You need to key in your BIG Member ID during registration.

BIG Member is the unique reference or ID number assigned to each member to earn BIG Points.

You need to go to www.airasiabig.com and select ‘Sign Up’ to register for BIG Loyalty membership.

It will be credited anytime in within 14 working days from your purchase. Correct BIG Member ID are required during transfer time.

Just dial *133# to view your current airtime balance.

Simply dial *134# from your device to view your data balance.

Just dial <00> and enjoy our IDD rates as low as 12sen/min

International SMS to any country cost only 15 cent/SMS.

• - Lite Plan Sim has validity for 7 days.
  
  
• - Power Plan Sim has validity for 14 days.

Yes, you can continue using the Traveller SIM. Just reload and subscribe to Tune Talk data plan to stay connected.

Please refer link for the details. https://www.tunetalk.com/my/en/topup/now

You may need to check your internet setting. Please refer this link. https://www.tunetalk.com/my/en/help-center/diy-setting

You may contact our customer care team at 13100 or + or chat online at tunetalk.com from 8am until 10pm daily.

It will cost you for RM12 for worldwide delivery.

• - Your order will take anytime in within 12 working days to reach you. If you placed your order over the weekend or on a public holiday it might take an extra day or two to arrive as we process these orders on the next business day.
  
  
• - To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.

We will send you an email update when your order is:

• - Received by us
• - Approved and ready to go
• - Dispatched for delivery by Courier Post. This email will include your Courier Post Track and Trace number

If you have any inquiries about your order, please email us to customer.care@tunetalk.com and ensure the following details are included in your mail:

• - Full name
• - Passport number
• - Order number / Transaction ID 

If you haven't heard from us for more than 12 business days, drop us an email at customer.care@tunetalk.com with the following information:

1. - Full name
2. - Passport number
3. - Order number & date of order
4. - Date & time of arrival 
5. - Destination of arrival
6. - Place of stay in Malaysia (e.g: name of hotel)
7. - Contact number