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TT KIOSKSIM IT TO ME BABY
Nothing says that you’re enjoying your holiday more than flooding the news feed with your chillin’ holiday pics!
And we’re making it easy for you by just letting you text us and TADAA!
Choose your plan:
Lite & Power - Frequently Asked Questions (FAQ)
Who is eligible to purchase these Traveller SIM packages?
Non – Malaysians whom travelling to Malaysia with Passport aged 12 and above. Need to present their passports at Tune Talk outlets in selected airports in Malaysia for collection sim and registration sim
What do I get when I purchased the Traveller SIM packages?
| LITE PLAN (RM25)
7 days validity |
POWER PLAN (RM50)
14 days validity |
|---|---|
| 5GB
(High Speed Internet) |
10GB
(High Speed Internet) |
| 10GB
(Basic Internet) |
10GB
(Basic Internet) |
| RM 5.00 airtime
|
RM 5.00 airtime
|
How do I activate SIM card?
Just make a call to 13100 to activate your sim card.
How to check my airtime balance?
Just dial *133# to view your current airtime balance.
How to view my data balance?
Simply dial *134# from your device to view your data balance.
How do I make International calls?
Just dial <00> and enjoy our IDD rates as low as 12sen/min
How much is the charges for International SMS?
International SMS to any country cost only 15 cent/SMS.
What is the validity for my Tune Talk Traveller SIM?
- Lite Plan Sim has validity for 7 days.
- Power Plan Sim has validity for 14 days.
Can I continue to use the Traveller SIM after the validity expires?
Yes, you can continue using the Traveller SIM. Just reload and subscribe to Tune Talk data plan to stay connected.
Where can I get top-up for my Traveller SIM?
Please refer link for the details. https://www.tunetalk.com/my/en/topup/now
What do I need to do if my sim is not receiving any data connection?
You may need to check your internet setting. Please refer this link.
Who should I contact if my sim is not working?
You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am until 10pm daily.
How much is the cost for shipping?
It will cost you for RM12 for international shipping and RM8 for local shipping.
How long will it take to deliver the Traveller SIM to my address?
- International Shipping - Your order will reach anytime in within 7 - 14 working days.
- Local Shipping - Your order will reach anytime in within 3 - 5 working days.
- If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
- To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.
If I have inquiries about my order, who can I contact?
If you have any inquiries about your order, please email us to customer.care@tunetalk.com and ensure the following details are included in your mail:
- Full name
- Passport number
- Order number / Transaction ID
My order hasn’t arrived, what do I do?
If your order hasn’t arrived and you haven't heard from us for more than 7 – 14 business days, drop us an email at customer.care@tunetalk.com with the following information:
- Full name
- Passport number
- Order number & date of order
- Date & time of arrival
- Destination of arrival
- Place of stay in Malaysia (e.g: name of hotel)
- Contact number
Red & Black - Frequently Asked Questions (FAQ)
What is AirAsia Traveller SIM?
AirAsia Traveller SIM is a roaming sim ready to be use abroad any time in over 22 countries around the world.
Who is eligible to purchase these AirAsia Traveller SIM packages?
Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.
How many sims can I purchase?
You may purchase up to 5 sim (s) per NRIC / Passport.
What does AirAsia Traveller SIM offer?
| Pack
|
RED Pack
|
BLACK Pack
|
| Price
|
RM30
|
RM60
|
| Data Allocation
|
4GB High Speed Internet
|
4GB High Speed Internet
|
| Country
|
15 Countries
|
7 Countries
|
| Validity
|
7 Days
|
7 Days
|
Where can I purchase AirAsia Traveller SIM?
You may purchase AirAsia Traveller SIM via Tune Talk website (Self-pick up at selected airports or worldwide shipping) and Tune Traveller Store (KLIA2).
How do I activate AirAsia Traveller SIM?
Self-Registration: -
- Register the sim via Tune Talk Apps.
- Insert the sim into the device.
- Network will automatically connect to the supported roaming partner.
- You will receive a roaming welcome sms and please ensure your data roaming is enabled.
- Configure your APN setting.
Dealer-Registration: -
- Insert the sim into the device.
- Network will automatically connect to the supported roaming partner.
- You will receive a roaming welcome sms and please ensure your data roaming is enabled.
- Configure your APN setting.
How to configure my APN setting?
IOS Device (Version 12.4.5 and above)
- Go to Setting > Mobile Data > Click on Mobile Data Network.
- Ensure the APN under Mobile Data and Personal Hotspot are correct. APN : tunetalk
- Restart your device and make sure to enable Data Roaming and start browsing.
Android Device
- Go to Setting > Connections > Mobile Networks > Access Point Names
- Press ADD and key in tunetalk in the name and APN section and Save. APN : tunetalk
- Restart your device and make sure to enable Data Roaming and start browsing. *Slot 1 for Dual Sim Phones
How to check or view my data quota balance?
- Tune Talk Apps - My Account; and also
- Dial *134# from your device to view your data balance.
What should I do if my sim cannot access the internet?
You need to check your Internet setting (Data Roaming & APN Setting). Please refer below link
https://www.tunetalk.com/my/en/help-center/diy-setting
https://www.tunetalk.com/my/en/help-center/diy-setting
How can I continue to use the AirAsia Traveller SIM after the validity expires?
You need to re-subscribe the same plan (RM30 or RM60) through Tune Talk Apps before the expiry date (7th Day from activation day) or few days before expiry date to stay connected.
How do I monitor my data usage limit?
You can monitor your data usage through Tune Talk Apps and you will receive an SMS notification when you have exceeded 90% or 100% of data quota usage.
What if I have to travel to different countries and my AirAsia Traveller SIM still have data quota balance? Can I use it?
You may use the Tune Talk Traveller SIM if you are travelling to the same group of countries that support our roaming sim as long as the validity didn’t expire.
Red Pack: MMalaysia, Singapore, Thailand, Indonesia, Macau, Australia, Cambodia, Hong Kong, Taipei, Kaohsiung, Myanmar, New Zealand, Bangladesh, Sri Lanka, Brunei and Saudi Arabia
Black Pack: China, Philippines, Japan, Vietnam, India, South Korea and Laos
***Anyhow, if you travel to another country which excluded from the group of countries mentioned, you need to purchase different pack of AirAsia Traveller SIM.
How if I need more data and validity while in abroad?
You may repurchase the same plan through Tune Talk Apps only and proceed payment with online payment (Credit Card, Debit Card or Online Banking) There is no subscription limit and you may purchase additional plan at any point of time within the time frame.
Who should I contact if my sim is not working?
Kindly contact our customer care team via online chat (tunetalk.com/livechat) and choose “Traveller” 24hours daily.
