GET SIM
TT KIOSKSIM IT TO ME BABY
Nothing says that you’re enjoying your holiday more than flooding the news feed with your chillin’ holiday pics!
And we’re making it easy for you by just letting you text us and TADAA!
Choose your plan:
Lite & Power - Frequently Asked Questions (FAQ)
Who is eligible to purchase these Traveller SIM packages?
Non-Malaysians travelling to Malaysia are eligible to purchase these Traveller SIM packages as long as they present their passports at Tune Talk outlets in selected airports in Malaysia.
What do I get when I purchased the Traveller SIM packages?
| LITE PLAN (RM25)
7 days validity |
POWER PLAN (RM50)
14 days validity |
|---|---|
| 15GB
(High Speed Internet) |
20GB
(High Speed Internet) |
| RM 5.00 airtime
|
RM 5.00 airtime
|
| 25 Big Points
(1st Purchase) |
50 Big Points
(1st Purchase) |
| 10x 25 BIG Points
(2nd Purchase) |
10x 50 BIG Points
(2nd Purchase) |
How do I activate SIM card?
Just send one SMS or make a call to activate your sim card.
How do I get BIG Points?
You need to key in your BIG Member ID during registration.
What is BIG Member ID?
BIG Member is the unique reference or ID number assigned to each member to earn BIG Points.
What should I do if I don’t have any BIG Member ID?
You need to go to www.airasiabig.com and select ‘Sign Up’ to register for BIG Loyalty membership.
How long BIG Points will be credited to my BIG Member ID?
It will be credited anytime in within 14 working days from your purchase. Correct BIG Member ID are required during transfer time.
How to check my airtime balance?
Just dial *133# to view your current airtime balance.
How to view my data balance?
Simply dial *134# from your device to view your data balance.
How do I make International calls?
Just dial <00> and enjoy our IDD rates as low as 12sen/min
How much is the charges for International SMS?
International SMS to any country cost only 15 cent/SMS.
What is the validity for my Tune Talk Traveller SIM?
- Lite Plan Sim has validity for 7 days.
- Power Plan Sim has validity for 14 days.
Can I continue to use the Traveller SIM after the validity expires?
Yes, you can continue using the Traveller SIM. Just reload and subscribe to Tune Talk data plan to stay connected.
Where can I get top-up for my Traveller SIM?
Please refer link for the details. https://www.tunetalk.com/my/en/topup/now
What do I need to do if my sim is not receiving any data connection?
You may need to check your internet setting. Please refer this link. https://www.tunetalk.com/my/en/help-center/diy-setting
Who should I contact if my sim is not working?
You may contact our customer care team at 13100 or + or chat online at tunetalk.com from 8am until 10pm daily.
How much is the cost for international shipping?
It will cost you for RM12 for worldwide delivery.
How long will it take to deliver the Traveller SIM to my local address (abroad)?
- Your order will take anytime in within 12 working days to reach you. If you placed your order over the weekend or on a public holiday it might take an extra day or two to arrive as we process these orders on the next business day.
- To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.
How to track my order?
We will send you an email update when your order is:
- Received by us
- Approved and ready to go
- Dispatched for delivery by Courier Post. This email will include your Courier Post Track and Trace number
If I have inquiries about my order, who can I contact?
If you have any inquiries about your order, please email us to customer.care@tunetalk.com and ensure the following details are included in your mail:
- Full name
- Passport number
- Order number / Transaction ID
My order hasn’t arrived, what do I do?
If you haven't heard from us for more than 12 business days, drop us an email at customer.care@tunetalk.com with the following information:
- Full name
- Passport number
- Order number & date of order
- Date & time of arrival
- Destination of arrival
- Place of stay in Malaysia (e.g: name of hotel)
- Contact number
Red & Black - Frequently Asked Questions (FAQ)
What is Tune Talk Traveller SIM?
Tune Talk Traveller SIM is a roaming sim ready to be use abroad any time in over 22 countries around the world.
Who is eligible to purchase these Tune Talk Traveller SIM packages?
Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.
How many sims can i purchase?
You may purchase up to 5 sim (s) per NRIC / Passport.
What does Tune Talk Traveller SIM offer?
| Pack
|
RED 7
|
BLACK 7
|
| Price
|
RM30
|
RM60
|
| Data Allocation
|
4GB High Speed Internet
|
4GB High Speed Internet
|
| Country
|
15 Countries
|
7 Countries
|
| Validity
|
7 Days
|
7 Days
|
Where can I purchase Tune Talk Traveller Sim?
You may purchase Tune Talk Traveller Sim via Tune Talk website (Self-Pick Up at KLIA2 or Standard World Wide Shipping) and any Tune Traveller Store.
How do I activate Tune Talk Traveller SIM?
- Register the sim via Tune Talk Apps. (Self-Registration or Dealer-Registration).
- Insert the sim into the device.
- Network will automatically connect to the supported roaming partner.
- You will receive a roaming welcome sms and please ensure your data roaming is enabled.
- Configure your APN setting.
How to configure my APN setting?
IOS Device (Version 12.1.1 and above)
- Scan QR code and follow instructions.
- Download the APN configuration utility. Please use default Safari browser to download the file.
- Allow your Safari browser to open the configuration profile.
- Install the Tunetalk APN.
- Check your profile by go to Settings > General Profile > Tunetalk APN
- Tap on more details to view the configuration details.
- Make sure correct APN as below:
- Attach APN : tunetalk
- APN : tunetalk
IOS Device (Earlier Version)
- Go to Setting > Mobile Data > Mobile Data Options > Mobile Data Network
- Key in tunetalk in APN section and Save. APN : tunetalk
- Restart your device and make sure to enable Data Roaming and start browsing.
Android Device
- Go to Setting > Connections > Mobile Networks > Access Point Names
- Press ADD and key in tunetalk in the name and APN section and Save. APN : tunetalk
- Restart your device and make sure to enable Data Roaming and start browsing.
*Slot 1 for Dual Sim Phones
How to view my data balance?
You may check via Tune Talk Apps at My Account and also dial *134# from your device to view your data balance.
What should I do if my sim cannot access the internet?
You need to check your Internet setting (Data Roaming & APN Setting). Please refer below link or refer points no 6 for full steps. https://www.tunetalk.com/my/en/help-center/diy-setting
How can I continue to use the Tune Talk Traveller SIM after the validity expires?
You need to re-subscribe the plan through Tune Talk Application and stay connected using the same plan.
How do I monitor my data usage limit?
You can monitor your data usage through Tune Talk Apps and you will receive an SMS notification when you have exceeded 90% or 100% of data usage.
What if I have to travel to different countries and my Tune Talk Traveller SIM still have data quota balance? Can I use it?
You may use the Tune Talk Traveller SIM if you are travelling to the same group of countries that support our roaming sim as long as the validity didn’t expire.
Red Pack: Malaysia, Singapore, Thailand, Indonesia, Macau, Australia, Cambodia, Hong Kong, Taiwan, Myanmar, New Zealand, Bangladesh, Sri Lanka, Brunei and Saudi Arabia
Black Pack: China, Philippines, Japan, Vietnam, India, South Korea and Laos
Anyhow, if you travel to another country which excluded from the group of countries mentioned, you need to purchase different pack of Tune Talk Traveller Sim.
How if I need more data and validity while in abroad?
You may repurchase the same plan through Tune Talk Apps only and proceed payment with online payment (Credit Card, Debit Card or Online Banking) There is no subscription limit and you may purchase additional plan at any point of time within the time frame.
Who should I contact if my sim is not working?
Kindly contact our customer care team via online chat (www.tunetalk.com/livechat) at tunetalk.com 24hours daily.
