SIM IT TO ME BABY
Nothing says that you’re enjoying your holiday more than flooding the news feed with your chillin’ holiday pics!
And we’re making it easy for you by just letting you text us and TADAA!
Who is eligible to purchase these Traveller SIM packages?
Non – Malaysians whom travelling to Malaysia with Passport aged 12 and above. Need to present their passports at Tune Talk outlets in selected airports in Malaysia for collection sim and registration sim
What do I get when I purchased the Traveller SIM packages?
| LITE PLAN (RM25)
7 days validity |
POWER PLAN (RM50)
14 days validity |
|---|---|
| 5GB
(High Speed Internet) |
10GB
(High Speed Internet) |
| 10GB
(Basic Internet) |
10GB
(Basic Internet) |
| RM 5.00 airtime
|
RM 5.00 airtime
|
How do I activate SIM card?
Just make a call to 13100 to activate your sim card.
How to check my airtime balance?
Just dial *133# to view your current airtime balance.
How to view my data balance?
Simply dial *134# from your device to view your data balance.
How do I make International calls?
Just dial <00> and enjoy our IDD rates as low as 12sen/min
How much is the charges for International SMS?
International SMS to any country cost only 15 cent/SMS.
What is the validity for my Tune Talk Traveller SIM?
- Lite Plan Sim has validity for 7 days.
- Power Plan Sim has validity for 14 days.
Can I continue to use the Traveller SIM after the validity expires?
Yes, you can continue using the Traveller SIM. Just reload and subscribe to Tune Talk data plan to stay connected.
Where can I get top-up for my Traveller SIM?
Please refer link for the details. https://www.tunetalk.com/my/en/topup/now
What do I need to do if my sim is not receiving any data connection?
You may need to check your internet setting. Please refer this link.
Who should I contact if my sim is not working?
You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am until 10pm daily.
How much is the cost for shipping?
It will cost you for RM12 for international shipping and RM8 for local shipping.
How long will it take to deliver the Traveller SIM to my address?
- International Shipping – Your order will reach anytime in within 14 working days.
- Local Shipping - Your order will reach anytime in within 3 - 5 working days.
- If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
- To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.
If I have inquiries about my order, who can I contact?
If you have any inquiries about your order, please email us to customer.care@tunetalk.com and ensure the following details are included in your mail:
- Full name
- Passport number
- Order number / Transaction ID
My order hasn’t arrived, what do I do?
If your order hasn’t arrived and you haven't heard from us for more than 7 – 14 business days, drop us an email at customer.care@tunetalk.com with the following information:
- Full name
- Passport number
- Order number & date of order
- Date & time of arrival
- Destination of arrival
- Place of stay in Malaysia (e.g: name of hotel)
- Contact number
