Service Subscription Terms and Conditions & Promotion Terms and Conditions:

1. This Tune Talk Points (“Points”) terms and conditions (“Promotion Terms and Conditions”) shall be supplementary to the Tune Talk Service Subscription, https://www.tunetalk.com/my/en/ancillary/tnc/service-subscription (‘Tune Talk Service Subscription Terms and Conditions”).
2. All Tune Talk Subscribers (“Subscribers”) that participate in this Points are bound by the Plan Terms and Conditions terms together with the Service Subscription Terms and Conditions and/or any other terms and conditions related to the provision of Tune Talk’s Service. Tune Talk reserves the sole and absolute right to amend, modify, vary or change any Plan or Service Subscription Terms and Conditions at any time without any prior notice to Subscribers.
3. As of 31st January 2018, ALL existing Points accrued until said date will have a 5 (Five) year expiry.
4. Starting from 1st February 2018, ALL new Points that Subscribers gain from top ups will have a 2 (Two) year expiry that is collated on a monthly basis e.g.;
   

   Points Collected on:	Points	Expires on
   As of 31st January 2018	1000	31st January 2023
   From 1st Feb 2018	200	29th Feb 2020
   March 2018	150	31st March 2020

5. Points will enable Subscribers to obtain and/or purchase items and services from Tune Talk’s own TT Shop as well as enjoy Tune Talk’s promotions such as #JomEnjoy and TTversary.
6. All subscribers will be able to see their loyalty tier in their Tune Talk Self Care App based on their accumulated Tune Talk Points.
7. The 300MB, Unlimited Social, Unlimited Chat, Unlimited Music and 10GB Youtube Goodies are only valid until 11:59pm on the same day of redemption. Thereafter, any data utilizations will be on existing plan or bonus data, if any.
8. Subscribers with 0 to 1,499 pts will be classified in the Silver tier, while subscribers with more than 1,499pts will be classified in the Gold tier.
9. In addition to enjoy the benefits and promotions under Tune Talk’s Points offerings, Tune Talk’s Subscribers can also enjoy benefits and promotions under airasia rewards’ points offering.
10. Termination of service (through mobile number porting out or expiry of lifecycle) will result in forfeiture of all accumulated Points with immediate effect. Once forfeited, the Points cannot be retrieved or transferred to another account. Any requests to retrieve forfeited Points will not be entertained.
11. Change of tariffs plans (between TT Buddies and TT Value Prepaid) WILL NOT result in point forfeiture. On the contrary, external change of tariffs (e.g. from Tone Excel to TT Value Prepaid) WILL RESULT in Point forfeiture.
12. Performing a SIM replacement may result in points forfeiture. In the event of any disputes, the subscriber may contact Tune Talk’s Customer Care for further actions.
13. Tune Talk Subscribers can check their Points in their Tune Talk account by dialling *133#.
14. Tune Talk reserves the right to temporarily block, suspend or cancel the Points to the Subscriber or Service if Tune Talk has reasonable grounds that the Points and/or Service has been abused, used or exploited commercially without Tune Talk authorization, fraud or against any law.
15. Authenticity of registrations will be subject to audit and checks by Tune Talk. If registration is proven to be fraudulent including but not limited due to false IDs, commercial usage, unauthorized registrations, etc. Tune Talk reserves the right to terminate the line without notice.
16. All queries pertaining to The Promo should be directed to Tune Talk’s Customer Care by calling 13100 or 03-2771 7000 from 8am to 10pm daily. Alternatively, subscriber can email to customer.care@tunetalk.com OR go on a live chat from our Tune Talk website.
17. Where the Terms and Conditions are translated into a language other than the English Language, in the event of inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail. Words denoting the singular include the plural and vice versa, and words donating any gender include all genders, and words applicable to natural persons include reference to a firm, body corporate or unincorporated, association or any authority, and vice versa.
18. Law governing this Terms and Conditions shall be the law of Malaysia.
19. The Subscriber’s personal information is subject to the Personal Data Protection Act, 2010 requirements and governed by Tune Talk’s Privacy Policy at https://www.tunetalk.com/my/en/ancillary/tnc/privacy-policy. Kindly refer to the link for detailed information and understanding of the scope of the privacy policy therein.